Job Description

Duties and Responsibilities:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements, specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Provides a high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Follows up on back-ordered parts.
• Makes sure all internal requests for parts are billed on service repair order.
• Issues credit for parts returned, ensuring that the original invoice, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices and special-order parts.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Other tasks as assigned.

• Must have 3+ years Parts counter person experience (dealership preferred).
• High School Diploma or equivalent
• Capability to calculate figures and amounts such as discounts, interest, and commissions.
• Experience with auto parts sales (preferred)
• Strong written, verbal, and interpersonal communication skills.
• Exceptional customer service skills.
• High level of detail orientation and accuracy while having the ability to multi-task, handle frequent interruptions, and shifting priorities.
• Proven experience working alone and within a team environment.
• Familiarity with using DMS and being able to utilize other computer programs as needed.
• This position will require you to move around the dealership and is not limited to sitting, standing, reaching, bending, and lifting.

• 401(k)
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

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