Job Description

Description Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case and My HR Chat. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams. We are currently looking for an Benefits Administrator to join our Benefits Center team. The Benefits Administrator is a subject matter expert who specializes in benefits which includes H&W, additional life benefits (life insurance, additional Amazon sponsored benefits), retirement and stock. Responsible for assisting internal customers (employees). They have the highest level of specialized knowledge within these areas. The Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquires in a timely fashion to our Tier 2 team when necessary. Key job responsibilities In this role, successful candidates will demonstrate: - Excellent organizational and time management skills - Strong customer service focus - Excellent verbal and written communication skills required - Ability to understand benefit terms and programs - Disciplined problem-solving skills and ability to execute solutions - The ability to prioritize quality and customer experience - Quick to take action to address an issue, and demonstrate strong judgement/decision making - Experience with rapid and complex changing work environment Basic Qualifications - 1-3 years of experience working in Benefits and/or Human Resources role / Contact center environment - Bachelor's Degree or advanced college education in a related field - Experience working within a global organization Preferred Qualifications - 0-10+ years of contact center or equivalent experience. - Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. - Experience in providing consultation and guidance on human resources, benefits, or complex employee matters. - Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development. - Experience dealing with customers and exceptional use of empathy skills. - Ability to manage confidential and sensitive employee information and adhere to strict data privacy standard. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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