BUSINESS ANALYST Job at SGS Consulting, Texas

V0pZZ2w0OERJTTVkS3o5aEt4RU85WEp5
  • SGS Consulting
  • Texas

Job Description

Job Responsibilities:

  • Data Entry: The role involves significant data entry tasks, handling utility outreach, and prioritizing incoming customer requests, including bill inquiries and payment escalations.
  • Attention to Detail: Accuracy in handling customer requests and payments is crucial due to the heavy data entry nature of the role.
  • Analytical Skills: Strong analytical skills are needed to audit work, collaborate with internal teams, and provide feedback for process improvements.
  • Customer Service: Good customer service experience is essential for interacting with both internal and external stakeholders, including utilities and customers.
  • Meeting Metrics: The candidate must meet weekly metrics and deadlines, ensuring timely onboarding of customers onto the platform.
  • Work Arrangement: The position is primarily remote with occasional office visits for scheduled meetings.
  • Candidate Background: The role is open to entry-level candidates with one to three years of work experience and a bachelor's degree. Candidates with customer care experience, analytical skills, and the ability to collaborate and provide feedback have historically been successful in this role.
  • Resume Evaluation: Resumes should highlight experience working with customers, collaboration with other teams, and detail-oriented roles.
  • Interview Process: The interview process includes a glider assessment followed by a virtual panel interview with Mary and two other team leaders. Interviews are expected to be scheduled the week following the resume review process.
  • Contract Extension: There is a possibility for the contract to extend up to two years, and candidates can apply for open opportunities within the company.
  • Excel Proficiency: Intermediate proficiency in Microsoft Excel is required, but advanced skills like V-lookups and macros are not necessary.
  • Equipment Provision: The company will provide a laptop and headset, but candidates need to have their own monitors if they require multiple screens.

Skills:

  • Data Entry
  • Customer Service
  • Excel

Education/Experience:

  • High School.

Job Tags

Contract work, Work experience placement, Work at office, Remote work,

Similar Jobs

Nanning Zest Global HR Co.,Ltd.

Japenese/German/French/Spanish teacher needed in Beijing Foreign Language school Job at Nanning Zest Global HR Co.,Ltd.

Requirements:1; Japenese/ German/French /Spanish as native language, below 58 years old2; BA or above3; teaching certificates 4; have Japenese/Genman/French /Spanish/ English teaching experience preferred 5; physically and mentally healthy6; love kids, enjoy teaching... 

Amergis

Occupational Therapist Assistant - School Job at Amergis

 ...Under the supervision of an Occupational Therapist, theCertified Occupational Therapy Assistant provides occupational therapy servicesincluding treatment, implementation, standardized assessment data, anddocumentation to students in the school setting. Minimum Requirements... 

Invictus

Event Promotions Assistant - Entry Level Job at Invictus

 ...proactive Event Promotions Assistant to join our growing team! This entry-level role is perfect for individuals passionate about marketing,...  ...multitask and stay organized in a fast-paced environment. Creative mindset with a passion for marketing and event coordination... 

Cloud Analytics Technologies LLC

Azure .NET Solutions Developer Job at Cloud Analytics Technologies LLC

 ...Solutions Developer to design and implement cloud-based applications and integrations. The ideal candidate will have strong expertise in Microsoft Azure services and .NET technologies, with a proven ability to deliver scalable, secure, and high-performing solutions in an Agile... 

Visiting Angels Columbus West

Caregiver - Short Shift Specialized Job at Visiting Angels Columbus West

 ...Angels is seeking compassionate, dependable Senior Caregivers to provide high-quality in-home support for seniors throughout Central...  ...Care & Companionship* Assist clients with non-medical daily living activities such as grooming, dressing, and light personal care....