Call Center Supervisor Job at The Sagamore Resort, Bolton Landing, NY

V1pVdGs0SUNMY3RSTGp0b0t4a0o5M0p5dmc9PQ==
  • The Sagamore Resort
  • Bolton Landing, NY

Job Description

Essential Duties and Responsibilities include the following: • Supervise and support CID Operators during shifts, ensuring smooth communication and high service standards • Create and maintain a positive, team-oriented work environment that reflects Sagamore’s culture of hospitality • Train and mentor CID agents to follow proper procedures and meet or exceed service expectations • Monitor call handling and communication quality; provide feedback, coaching, and corrective action as needed • Ensure accurate and timely input of guest and employee requests into HotSOS and proper follow-up • Oversee room service order processing in InfoGenesis and confirm accuracy and promptness • Communicate regularly with departments such as Housekeeping, Engineering, Food & Beverage, and the Front Office Management team to ensure seamless guest service • Coordinate and maintain side work such as welcome packets, doggie bags, and resort materials

  • Communicate relevant updates or guest concerns to management
  • Assist with scheduling, break coverage, and staffing needs
  • Handle escalated guest calls or concerns with professionalism and urgency
  • Uphold Sagamore service standards and ensure the CID team consistently reflects our
values • Other duties as assigned Requirements:
  • Prior hospitality, front desk, or call center experience preferred
  • Minimum 1 year in a supervisory or team lead role preferred
  • Strong interpersonal, verbal, and written communication skills
  • Ability to lead with positivity, approachability, and professionalism
  • Detail-oriented with strong organizational and follow-up skills
  • Proficient in or able to quickly learn HotSOS, Digital Dining, and property management
systems • Flexible availability including mornings, evenings, weekends, and holidays (no overnights) • Committed to delivering a consistent and elevated guest experience

Job Tags

Full time, Flexible hours, Shift work, Day shift, Afternoon shift,

Similar Jobs

Dough Zone USA

Purchasing Manager (WA - Bellevue) Job at Dough Zone USA

 ...locations and four commissary kitchens across WA, OR, CA, and TX. As we continue to grow, we are strengthening our supply chain and purchasing functions to support our operations and maintain the high product standards our brand is known for. Position Summary The... 

Travel with Kathy

Remote Travel Agent Job at Travel with Kathy

 ...About the Role We're seeking passionate, detail-oriented Remote Travel Agents to join our expanding team! As part of our travel network, you'll help clients create unforgettable experiences from dream vacations and cruises to theme park adventures and all-inclusive... 

Palo Alto Networks

Technical Program Manager (AI Security Nexus) Job at Palo Alto Networks

 ...protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. The AI Security Nexus is an executive-sponsored program at the core of Palo Alto Networks' thought leadership strategy. We serve as the definitive global... 

estaffing Inc

Business Consultant looking to transition the career into Agile Business Analyst Job at estaffing Inc

 ...Agile Business Analyst - Entry Level (Career Transition Opportunity) Role: Agile Business Analyst Location: Canada (Remote) Visa Status: Canada, Work permit/Citizen/PR Pay Rate: $60/hr- $65/hr Travel: Not Required Who Should Apply:... 

Top Level Promotions

Office Administration Assistant Work from Home Job at Top Level Promotions

Work from Home Data Entry & Office Administration Remote Online Role About the Job We are seeking motivated individuals in Lubbock, Texas, United States , for an entry-level remote position in data entry, office administration, and online research. This...