Title: Crisis Intervention Specialist
Type: Full-Time & Part-time Openings for Swing shifts
Payrate: $27.06/hr.
Location: In person role, at Seattle Call Center
Union Representation: Represented by OPEIU
PROGRAM SUMMARY: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and well-being for all by connecting people to accessible and compassionate support.
Varied shift schedules and hours are available and range from part-time to full-time. The Crisis Services Team can be flexible to accommodate most scheduling needs .
POSITION SUMMARY:
JOB DUTIES AND RESPONSIBILITIES:
A. Phone Room Support
B. Service Delivery
D. Quantity and Quality of Work / Work Habits
Training Requirements:
New hires are expected to attend 3 training shifts per week onsite, and will require the following online modules and shadowing shifts before starting their scheduled shifts.
Your Training Coordinator will provide follow-up and additional information during your New Hire Orientation.
Crisis Intervention Specialist Training Requirements
REQUIRED SKILLS AND QUALIFICATIONS:
KNOWLEDGE AND ABILITIES:
Requirements
Computer Skills Assessment : Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.
Technology Requirements:
Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.
Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.
Voluntary Benefits
Offers of Employment : All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.
DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.
EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.
Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.
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