Job Description

We are seeking a highly motivated and experienced Customer Service Manager to join our team. The ideal candidate must have a proven track record in customer service management, preferably within the furniture industry. If you thrive in a fast-paced environment, have exceptional people skills, and are passionate about delivering outstanding customer experiences, we want to hear from you!

Responsibilities:

• Oversee daily customer service operations, ensuring seamless interactions across email, phone, and online platforms.
• Manage and respond to multiple customer inquiries via email and phone, providing timely and accurate information.
• Handle escalated customer concerns and resolve issues with professionalism and efficiency.
• Provide consumer feedback and insights to improve the customer experience and internal processes.
• Work closely with the sales team to assist online customers and help drive conversions.
• Confirm and follow up on orders, ensuring accurate processing and communication.
• Maintain customer relationships through excellent follow-up and problem-solving skills.
• Train and supervise customer service representatives, fostering a supportive and high-performing team.
• Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery processes.
• Utilize customer service software such as Zendesk, G-Suite, FedEx, and UPS Worldship (experience with these platforms is a plus).

Requirements:

• Proven experience in customer service management (furniture industry experience preferred).
• Strong ability to effectively manage people, time, and multiple priorities in a dynamic setting.
• Excellent verbal and written communication skills for professional customer interactions.
• Solid understanding of sales processes and a customer-first approach.
• Exceptional follow-up skills to ensure customer satisfaction.
• A proactive problem-solver with a strong sense of ownership and accountability.
• Relationship-building skills to foster long-term customer loyalty.
• College education preferred.
• Ability to thrive in a fast-paced environment and work with diverse personality types.
• An assertive, motivated self-starter with a positive and team-oriented attitude.

If you meet these qualifications and are excited about the opportunity to lead a customer service team in a growing furniture store, we encourage you to apply!

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