Customer Service Representative - June 2025 Job at Civica UK Ltd, Victoria, TX

WEpBa2tZa0dJY2RlS0ROaExCa045bnB6dkE9PQ==
  • Civica UK Ltd
  • Victoria, TX

Job Description

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

  • Expression of interest for our June 2025 Intake.

  • Rotating Roster - Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.

  • Commence training and working in our Melbourne CBD office conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.

  • Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.

  • Permanent, Full-time role offering a starting salary of $70,052 (Inclusive of super).

  • Guaranteed generous salary increases for the next year.

  • Terrific benefits including up to 15 weeks of paid parental leave.

  • Skilled and friendly support network including Team Leaders and subject matter experts.

  • We grow our own! Fantastic opportunity for future career development in either operations or software development.

Requirements

What we are looking for:

  • A passion for providing outstanding customer service.
  • Comfortable navigating computer systems or programs.
  • Can understand and follow a documented process.
  • Strong interpersonal and communication skills.
  • Self-motivated and driven to achieve goals.
  • Team focused and flexible.

Recruitment Process:

  • If your experience looks like a good match, our recruitment team will send you an email invite to book in an initial screening with one of our Talent Acquisition specialists.
  • If successful, next, you will be invited to attend one of our Assessment Centres completed in our Melbourne CBD Office. These will happen on Tuesdays & Thursdays.
  • If successful, final round will be a virtual interview with one of our current Team Leaders. These will happen on Wednesdays and Fridays.

These roles will be filled quickly. Don’t miss out, apply today!

Job Tags

Holiday work, Permanent employment, Full time, Local area, Work from home, Flexible hours, Night shift, Monday to Friday,

Similar Jobs

See Job Desciption

Pilates Instructor Job at See Job Desciption

 ...Bring the Power of Pilates to the Foothills Join Club Pilates Loveland! Are you ready to inspire movement, foster strength, and...  ...Pilates Loveland , were building a community of dynamic, certified instructors who are passionate about fitness, wellness, and helping... 

Vacation Advertiser

Global Travel Agent Job at Vacation Advertiser

 ...Job Title: Global Travel Agent Location: Remote U.S., Mexico, Caribbean, UK, and Australia Only Job Type: Independent Contractor | Flexible Schedule Explore the WorldOne Booking at a Time Are you passionate about travel and love helping others create... 

Aquent Talent

Email Marketing Producer Job at Aquent Talent

 ...disrupting the status quo. From social to mobile to site to in-store technology, our client is a leading digital player that builds...  ...ensure accurate and error-free execution of links, content and targeted assets across desktop and mobile platforms. Partner on delivering... 

YMCA of Central Texas

After School Counselor Job at YMCA of Central Texas

 ...The YMCA of Central Texas is seeking excited team members to join our After School Program in schools throughout Georgetown ISD . This is a rewarding opportunity to help children in your area learn and grow through play as well as build a rewarding career working with... 

The SR Group

Recruitment Consultant Job at The SR Group

 ...Company Description: The SR Group is a global recruitment company comprising five specialist search and recruitment consultancies, Brewer Morris (Accounting), Carter Murray (Sales/Marketing) , Frazer Jones (HR), Keller West (IT) and Taylor Root (Legal). By choosing...