Customer Service Specialist Job at Undefined LLC, Louisville, KY

WHBJdGtvNEVKTXBmTHp0bkxod0w5bjV6dXc9PQ==
  • Undefined LLC
  • Louisville, KY

Job Description

Our growing brands, Onyx + Rose and FIT by Katy, are looking for someone who can delight our potential and current customers through expedient and thorough customer communications. This enthusiastic individual will listen to customers whether they have product questions or order concerns and offer positive and specific solutions to each person. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities 

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every communication
  • Update customer information in the customer service database during and after each communication
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Recommend potential products, services or solutions to management by collecting customer information and analyzing customer needs
  • Provide accurate, valid and complete information by using the right methods/tools
  • Impact the company’s bottom line by problem-solving and turning a customer’s frustration into a positive experience

Qualifications and Skills

  • Must be 18 years of age or older
  • High school diploma/GED required (Associate degree in a business-related field preferred)
  • Ability to remain professional and courteous with customers at all times
  • Must be available to work occasional nights, holidays, and weekends
  • Excellent verbal and written communication skills

Experience with any of these softwares is a plus

  • Hubspot 
  • Woocommerce
  • Square 
  • Jira 
  • Smile.io
  • Yotpo
  • Zendesk

Job Tags

Night shift,

Similar Jobs

Physician Assistant Solutions

Physician Assistant - Urology Job at Physician Assistant Solutions

 ...Urology Physician Assistant Eugene, OR Currently seeking an orthopedic Physician Assistant/Nurse Practitioner for an opportunity in the Eugene area. Interested candidates should be NCCPA certified and have prior clinical experience. Responsibilities of the... 

Wabtec

Summer 2026 Finance Internship Job at Wabtec

 ...into a career with Wabtec. The two-year finance track of the program is designed to accelerate...  ...functions and business units. An internship with the LEAD finance track is an invaluable...  ..., PA Our hourly rates for summer internships range from $16 to $23/hr. The... 

Always Best Care Senior Services - Greenwood / Anderson

NOW HIRING PCA AND CNA Job at Always Best Care Senior Services - Greenwood / Anderson

Experienced Caregivers Wanted! Always Best Care, our Caregivers are the keystone of our business, providing much-needed service to seniors and their families struggling to keep their independence daily. Our Caregivers possess the virtues of compassion, care, dependability...

Vensoft Inc

Python Developer Job at Vensoft Inc

 ...Hi, Hope you are doing good. Vue / Python Developer Location: St. Paul, MN (Hybrid) | Must be locals Please share the...  ...evolving codebases Experience contributing to system-level and component-level design Ability to independently own... 

Christus Health

Armed Security Officer - St Michael Health System Job at Christus Health

Description Summary: Uniformed position at all times. Armed Security Officer's duties include being a visible deterrent to criminal activity, providing security for patients, Associates, and visitors, protecting and patrolling hospital buildings, assets and premises as ...