Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in India.

In this role, you will own the post-sale customer journey for clients across the APAC region, ensuring successful onboarding, adoption, and long-term value from an advanced analytics platform. You will act as a trusted advisor to customer leaders, translating business challenges into analytics-driven solutions and driving measurable outcomes. The position involves close collaboration with internal teams to resolve issues, track product usage, and identify opportunities for expansion. You will deliver live trainings, workshops, and demos while managing multiple customer projects simultaneously. This role offers high ownership, exposure to strategic client engagement, and the chance to influence both customer success and product outcomes in a fast-growing SaaS environment.

Accountabilities:

• Own and manage a portfolio of APAC customers post-sale, ensuring strong engagement and satisfaction
• Lead onboarding processes, including planning, data readiness, and enablement activities
• Conduct live product trainings, workshops, and demonstrations for technical and non-technical stakeholders
• Collaborate with customer leaders to define success metrics, track outcomes, and drive product adoption
• Act as first-line support for customer queries, coordinating with internal teams to resolve issues promptly
• Identify expansion opportunities and manage customer health, renewals, and risk mitigation
• Maintain accurate documentation, success plans, and track customer interactions

Requirements:

• 5+ years of experience in Customer Success, Consulting, Analytics, or similar client-facing SaaS roles
• Strong executive-level written and verbal communication skills
• Proven ability to manage multiple customer projects and priorities simultaneously
• Experience delivering live trainings, workshops, or onboarding sessions
• Strong understanding of business analytics, data preparation, analysis, and reporting
• Familiarity with analytics platforms such as Alteryx or similar workflow-based tools
• Ability to translate complex business problems into actionable analytics solutions
• Excellent ownership, organizational skills, and attention to detail
• Comfortable working with globally distributed teams and APAC time zones

Benefits:

• Competitive salary and performance-based incentives
• Fully remote work within India, aligned with APAC business hours
• Opportunity to work with cutting-edge analytics automation technology
• Exposure to strategic customer engagements and high-growth SaaS environment
• Collaboration with a global, cross-functional team
• Professional growth opportunities and skill development in analytics and customer success

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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