Customer Support Representative Job at Staffing Proxy, Minneapolis, MN

V1p3bmxJTU9Kc2hjTERocEpoQUs4bmx5dVE9PQ==
  • Staffing Proxy
  • Minneapolis, MN

Job Description

Staffing Proxy is partnering with Fasikl , an innovative Minnesota-based med-tech company, to hire a Customer Support Representative . This role supports patients and caregivers who rely on Fasikl’s FDA-cleared AI therapeutic device.

You will help users successfully onboard, navigate the product, and resolve questions relating to device use, orders, and general support needs.

Position Overview

The Customer Support Representative is responsible for delivering timely, accurate assistance to patients and caregivers. This includes answering calls and emails, supporting onboarding and setup, troubleshooting device or connectivity issues, and documenting interactions. This role requires strong communication skills, empathy, and technical competence to solve problems effectively.

This is an on-site position.

Key Responsibilities:

  • Serve as the primary point of contact for patients and caregivers.
  • Guide new users through onboarding, device setup, and usage questions.
  • Troubleshoot device and connectivity issues and assist with resolution steps.
  • Maintain accurate documentation of all interactions within support systems (e.g., Zendesk).
  • Assist with resupply coordination, order updates, warranty inquiries, and general support needs.
  • Identify patterns in patient feedback and escalate insights as appropriate.

What We’re Looking For:

  • Compassionate communicator with strong verbal and written skills.
  • Technically competent and able to troubleshoot device and connectivity issues confidently.
  • Organized and detail-oriented with strong documentation habits.
  • Experience in customer service, patient support, medical device support, or call centers preferred.
  • Familiarity with tools like Zendesk, Salesforce, EMRs, or similar platforms is a plus.
  • Bachelor’s degree preferred but not required.

Why This Role Matters 

You will play a key role in supporting patients who depend on a first-of-its-kind AI therapeutic device. Your guidance helps ensure users feel confident, supported, and successful throughout their experience with the product.

Compensation & Benefits:

  • Pay range: $22–$25/hr
  • Medical, dental, and vision insurance
  • PTO / paid holidays
  • 401(k)

Job Tags

Full time,

Similar Jobs

600 North Brush OPCO LLC

Licensed Practical Nurse/ LPN- Job at 600 North Brush OPCO LLC

 ...on health maintenance and disease prevention Qualifications: - Valid LPN license in the state of practice - Experience in diverse healthcare settings such as Level I Trauma Centers, clinics, assisted living facilities, and behavioral health units - Proficiency... 

Clovis Unified School District

Summer School - School Secretary I, Intermediate, In House Only (Substitutes May Not Apply) - 2026 Job at Clovis Unified School District

 ...NEED YOUR CURRENT EMPLOYMENT INFORMATION, COLLEGE INFORMATION OR REFERENCES AS THESE ARE CURRENTLY ON FILE IN HUMAN RESOURCES. No school on June 18 and July 2, 2026. Number of positions contingent upon enrollment. Potential Site - TBD Comments and Other InformationThis... 

PMT Corporation

Territory Sales Manager - Neurosurgery Division Job at PMT Corporation

 ...together, we can continue to shape the future of the medical device industry. TERRITORY SALES MANAGER NEUROSURGERY & ORTHOPEDIC SPINE DIVISION:...  ...join our team and unlock your potential! We seek an entry- level (2-3 years experience) Territory Sales Manager to represent... 

BMO US

Finance Analyst, Summer 2026 (Co-op/Internship) - 10 Weeks Job at BMO US

The ideal candidate will have advanced Excel knowledge. Python, SQL, Power BI knowledge is an asset. Assist with creating efficiencies & enhancing current processes. Automation of financial reports. Previous experience with a focus on Financial Governance...

SGS Consulting

Product Owner Job at SGS Consulting

 ...Responsibilities: Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices,...  ...and delivering value continuously Skills: Agile/Scrum ADO Adobe Analytics Education/Experience: ~ Bachelor's....