Location: Fully remote - Must be able to work weekdays / weekends
ROLE/TEAM OVERVIEW:
Associates in this role will be part of Customer Experience EV Concierge Call Center environment. They are required to utilize exceptional customer service, marketing, and sales techniques to support General Motors’ EV owners and prospective EV owners.
This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, General Motors, our dealers, and our brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.
ESSENTIAL FUNCTIONS:
* Hours are subject to change. Leadership reserves the right to modify at any time.
REQUIRED EXPERIENCE:
EDUCATION:
College degree preferred
KNOWLEDGE:
SKILLS:
ABILITIES:
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