Job Title: EHR Inpatient Orders Analyst (Epic)
Employment Type: 12-Month Contract
Location: 100% Remote (occasional onsite as needed for special project coordination)
Project Overview:
San Mateo County’s Correctional Health Services division is seeking an experienced Epic Inpatient Orders Analyst to support system configuration and build efforts related to the CalAIM JI project. This role will support the Health IT Orders team and ensure effective design, testing, and deployment of solutions across Epic Inpatient modules.
Scope of Work / Responsibilities:
Support CHS on build requirements for Epic Inpatient Orders.
Attend and contribute to weekly design and operational meetings across CHS and Health divisions.
Lead configuration and incident resolution efforts related to CalAIM JI requirements within Inpatient workflows.
Facilitate and manage meetings with CHS and Health IT teams on EHR operational improvements.
Serve as CHS Orders lead for review, testing, and implementation of new system features, functionality, and upgrades.
Collaborate closely with clinical stakeholders and Epic support staff to ensure accuracy, compliance, and efficiency in build and workflows.
Examples of Duties:
Build orders, order sets, order rules, and related inpatient configuration items in Epic.
Investigate and resolve user-submitted incidents or requests, particularly related to CHS or CalAIM compliance.
Align reporting, attestation, and workflow functionality with CalAIM JI project goals.
Participate in vendor interactions and represent CHS in discussions involving Epic Orders functionality.
Business Need:
This position is critical to ensure appropriate resourcing for the successful implementation of CalAIM JI (a 1.5+ year project), which requires dedicated support from Epic-certified professionals to execute configuration, change management, and operational alignment across inpatient systems within Correctional Health Services.
Minimum Requirements:
2 to 10 years of experience with Epic Orders and/or other Epic Inpatient modules.
2 to 10 years of Tier 2 build support experience for physicians and nurses in a healthcare setting.
Full lifecycle implementation experience with Epic systems.
Epic Orders certification (current and maintained).
Familiarity with service/change management frameworks (e.g., ServiceNow, Salesforce).
Preferred Qualifications
:
Strong analytical and problem-solving skills with a focus on operational efficiency and regulatory alignment.
Ability to lead meetings, gather requirements, and guide discussions with clinical and IT stakeholders.
Experience in change management, security provisioning, and interface management.
Proven ability to troubleshoot EHR application issues and provide end-user support.
Understanding of Epic testing protocols and upgrade cycles.
Experience working in public sector or correctional health environments is a plus.
Knowledge, Skills & Abilities:
Knowledge of:
Epic application architecture and configuration processes.
Inpatient clinical workflows and regulatory compliance standards.
ServiceNow or equivalent ITSM systems.
Project management principles and methodologies.
Skill/Ability to:
Collaborate effectively with cross-functional teams and stakeholders.
Design and implement robust Epic workflows and security models.
Communicate effectively both verbally and in writing.
Prioritize tasks and manage time in a fast-paced healthcare IT environment.
Troubleshoot and resolve system issues independently.
Understand and apply change management and ITSM policies within healthcare.
Work Schedule:
Full-time, weekdays (8-hour daytime shift)
Occasional onsite presence required for project coordination.
Epic Orders certification (current and maintained).
All your information will be kept confidential according to EEO guidelines.
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