Job Description
🚀 Lead Our Multi-Trade Residential Operations - Join Call Natals as General Manager! 🚀 Position Title: General Manager
Company Name: Call Natals
Salary Range: $135,000 per year + Performance-Based Bonuses
Industry: Residential HVAC / Mechanical
Location: New Orleans, LA
Job Overview Call Natals seeking a dynamic, experienced General Manager to oversee our residential HVAC, plumbing, and electrical service operations. This full-time leadership role is critical in guiding our multi-trade business toward continued growth, operational excellence, and outstanding customer experiences. If you're a results-driven leader with a background in field service management, we invite you to bring your talents to a team that values trust, innovation, and long-term success.
Who We Are At Call Natals, we're more than just an HVAC company - we're a trusted home service provider dedicated to delivering exceptional residential comfort solutions. As a team-first organization, we thrive on collaboration, integrity, and results. Employees benefit from top-tier benefits, a family-oriented culture, and the opportunity to help drive the company's continued growth. We take pride in standing behind our work and always doing right by our customers and our team.
Visit us at: Key Responsibilities - Operational Leadership
- Manage daily operations for HVAC, plumbing, and electrical service, maintenance, and installation teams.
- Implement and enforce SOPs, KPIs, and operational improvements.
- Ensure compliance with safety protocols and regulatory requirements.
- Promote interdepartmental coordination (dispatch, field crews, warehouse, customer service, and sales).
- Financial & Strategic Oversight
- Lead company-wide P&L, budgeting, and financial forecasting.
- Analyze financial metrics and operational data to drive improvements.
- Execute strategic initiatives aligned with company growth targets.
- Team Leadership & Development
- Mentor and manage department heads and team leaders.
- Foster a culture of performance, accountability, and continuous development.
- Support recruitment, training, and workforce planning initiatives.
- Sales & Customer Experience
- Support service and replacement sales across all departments.
- Champion high standards of customer satisfaction and service recovery.
- Resolve escalated service issues and warranty claims promptly.
- Growth & Business Development
- Identify and launch new revenue opportunities and services.
- Evaluate pricing models, vendor partnerships, and market expansion strategies.
- Represent the company with professionalism in the local business community.
Qualifications - Required:
- Leadership experience in residential HVAC, plumbing, or electrical services.
- Strong P&L and budget management background.
- Expertise in dispatching, inventory, field operations, and job costing.
- Demonstrated ability to lead large, cross-functional service teams.
- Preferred:
- Experience with ServiceTitan or similar software.
- Familiarity with flat-rate pricing and incentive-based pay structures.
- Bachelor's degree in Business, Construction Management, or equivalent experience.
Benefits - $135,000 annual salary + performance bonus
- Company vehicle or vehicle allowance
- Full medical, dental, and vision insurance (100% employer-paid)
- Paid time off (holidays, vacation, and sick leave)
- Weekly pay cycle
- 401(k) retirement plan
- Paid training, certifications, and apprenticeship opportunities
- Company events, trips, contests, and team recognition programs
- Tech package: smartphone or tablet
- Uniforms and safety equipment provided
Schedule Monday-Friday, Full-Time
Location On-site | Based in South Shore, New Orleans, LA
Equal Employment Opportunity (EEO) Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. Compliance A background check will be completed as part of the onboarding process, in compliance with applicable laws. #MGX25
Job Tags
Weekly pay, Price work, Apprenticeship, Local area, Monday to Friday,