Job Description
Purpose Of Job Responsible for troubleshooting and resolving IT issues for end users, executives, and VIPs in an environment that utilizes both Windows and macOS operating systems.
Responsibilities - Provide IT support through various channels, including phone, web, remote desktop, email, and in-person, to ensure the uninterrupted operation of core business functions.
- Diagnose and resolve hardware and software related issues in a mixed Windows (10%) and Mac (90%) environment both in-person and remotely.
- Support meetings and video conference calls using platforms such as Zoom and Microsoft Teams.
- Troubleshoot Wi-Fi and Ethernet network connectivity issues.
- Administer on-premises and cloud-based services.
- Onboarding new hire process for all employees.
- Support end users across various time zones.
Skills For Success - Excellent customer service skills with a friendly and approachable demeanor.
- Maintain patience and professionalism in all user interactions.
- Strong organizational skills managing multiple support requests, prioritizing tasks, and maintaining accurate records.
Required Education - Associate’s degree in an IT-related field, equivalent training, or work experience is required.
Required Experience - 3+ years of experience with Microsoft Entra ID (Azure AD) and Microsoft Office 365 Office Suite.
- 3+ years of IT Support/Help Desk experience.
- Experience with both Microsoft Windows and macOS.
- Knowledge of TCP/IP, DNS, and DHCP.
- iOS and Android mobile device support.
Benefits & Perks - Comprehensive healthcare benefits are effective day one! R92M offers generous benefit options, including but not limited to; Medical, Dental, Vision, Life Insurance, FSA, HSA, Short- & Long-Term Disability, Critical Illness Insurance, and Accident Insurance.
- Competitive base pay plus corporate bonus program
- Generous vacation policy, 16 paid holidays, and a company-wide summer recharge week in July
- 12 weeks paid parental leave for employees after 90 days of employment
- Monthly cell phone stipend
Job Tags
Temporary work, Work experience placement, Summer work, Work at office, Remote work,