Job Description

Purpose Of Job
Responsible for troubleshooting and resolving IT issues for end users, executives, and VIPs in an environment that utilizes both Windows and macOS operating systems.
Responsibilities
Provide IT support through various channels, including phone, web, remote desktop, email, and in-person, to ensure the uninterrupted operation of core business functions.
Diagnose and resolve hardware and software related issues in a mixed Windows (10%) and Mac (90%) environment both in-person and remotely.
Support meetings and video conference calls using platforms such as Zoom and Microsoft Teams.
Troubleshoot Wi-Fi and Ethernet network connectivity issues.
Administer on-premises and cloud-based services.
Onboarding new hire process for all employees.
Support end users across various time zones.
Skills For Success
Excellent customer service skills with a friendly and approachable demeanor.
Maintain patience and professionalism in all user interactions.
Strong organizational skills managing multiple support requests, prioritizing tasks, and maintaining accurate records.
Required Education
Associate’s degree in an IT-related field, equivalent training, or work experience is required.
Required Experience
3+ years of experience with Microsoft Entra ID (Azure AD) and Microsoft Office 365 Office Suite.
3+ years of IT Support/Help Desk experience.
Experience with both Microsoft Windows and macOS.
Knowledge of TCP/IP, DNS, and DHCP.
iOS and Android mobile device support.
Benefits & Perks
Comprehensive healthcare benefits are effective day one! R92M offers generous benefit options, including but not limited to; Medical, Dental, Vision, Life Insurance, FSA, HSA, Short- & Long-Term Disability, Critical Illness Insurance, and Accident Insurance.
Competitive base pay plus corporate bonus program
Generous vacation policy, 16 paid holidays, and a company-wide summer recharge week in July
12 weeks paid parental leave for employees after 90 days of employment
Monthly cell phone stipend

Job Tags

Temporary work, Work experience placement, Summer work, Work at office, Remote work,

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