NCDPS - Service Support Analyst Job at Buzzclan, Remote

V1pVam00MFBJTXBhS3poa0x4QVA4bk56dnc9PQ==
  • Buzzclan
  • Remote

Job Description

One desktop support candidates required for a short term staffing contract.

Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.

Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users
Required/Desired Skills
Skill Required /Desired Amount of Experience
Respond to incoming telephone or email inquiries and request for assistance. Required 2 Years
Ask and answer questions to identify problems, categorize issues, prioritize work and provide advice to end users. Required 2 Years
Determines the most effective manner to resolve client's issues. Consults with other staff when necessary. Required 1 Years
Records, update, and assign tickets within Remedy Ticket System. Required 1 Years
Resolve level 1 request such as password resets. Elevates complex and/or high priority problems to the appropriate support groups. Required 1 Years
Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up. Required 1 Years
Provide level 2 support assistance as needed. This includes installing software, imaging computers, application testing, and hardware replacements. Required 1 Years

Questions
No. Question
Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2 All work must be completed on site. Do you accept this requirement?
Question3 Please list candidate's email address HERE that will be used when submitting E-RTR.
Question4 Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.
Question5 Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question6 Candidates submitted above the rate of - may not be considered. Do you accept this requirement?

Job Tags

Temporary work,

Similar Jobs

Jingkang consultancy

Online English teacher Job at Jingkang consultancy

1, Excellent accent2, Have enough online teaching experience 3, Extra skills like singing or playing magic would better 1,Teaching kids online2, To make kids enjoy the English learning environment

Front Row

Copywriter, Digital - Strategy and Design Job at Front Row

 ...transformational. Role Overview: Were looking for a Digital Copywriter who can craft compelling, conversion-oriented messaging across...  ... from scroll-stopping paid media ads to high-performing SEO content and retention campaigns that keep customers engaged. This... 

Greystar

Service Supervisor - Nexus at Orenco Station Job at Greystar

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South ...

City of Blue Springs

Superintendent: Parks and Recreation Complex Job at City of Blue Springs

 ...supervises all aspects of the Blue Springs Carson Ross Community Recreation CenterFieldhouse and Blue Surf Bay Aquatics Center including...  ...administration or related field. Master's degree preferred. Certified Park and Recreation Professional (CPRP) status through state and/or... 

Courier Connection

Independent Contractor Courier Driver's Job at Courier Connection

We are currently contractingCourier drivers for our Savannah Hub. We are lookingfor the following vehicle types: Sprinter vans, cargo vans, and SUV's. This is a 1099 position with weekly settlements. Work Hours Available:Will be discussed with Operation Manager once...