Job Description

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Under the administrative direction of the Division Chief, the Employment Development Administrator serves as the Office Manager of the UI Multifunctional Center.

The UI Center manager's role is to provide leadership to the subordinate staff by modeling the mission, vision, values and marketing of the Employment Development Department (EDD) and the Branch in everyday interactions with internal and external customers. Responsible for demonstrating a commitment to the Multifunctional Center effort, working with staff to plan for effective and efficient delivery of assigned program components consistent with these recognized quality goals and leading staff in celebrating the successes of the program.  

Responsible for daily operations of the Multifunctional Center which may include Determinations, Appeals, Adjustments, Overpayments, Payment Authorization, Clerical and Claim Filing staff. Directly supervises the Unit Managers, organizes workflow and resources to achieve the desired objective of qualify of production. Ensures that the Center is consistent with mandated statewide policies and procedures by providing expert knowledge of complex automated systems, data relationships, productivity forecasting, and budget and resource management to produce reports, measuring outcomes and expenditures to the Multifunctional Manager/s and Division staff.  

May act as liaison between the Multifunctional Centers, Consolidated UI Services Centers (CUISC) and partner offices for the delivery of services to internal and external customers in accordance with statewide standardized policy to ensure consistent statewide application of law, policy and customer treatment regardless of location.  

Travel may be required.

Position exists at Palmyrita Ave
Riverside CA

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Special Requirements

Candidates are required to submit:

(1) State Application (STD 678)
(2) Statement of Qualifications (SOQ).

SOQ should not exceed two pages. A cover letter or resume is not an acceptable substitute for a Statement of Qualifications.

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment 

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Recent knowledge of the Unemployment Insurance (UI) Program and the California Unemployment Benefit System (CUBS) is desired
• Demonstrated experience with promoting and maintaining workforce diversity.
• Ability to speak clearly and effectively in front of a group
• Practical experience with succession planning and workforce development
• Proven ability to understand the workings, structure, and culture of an organization as well as the political, social, and economic issues affecting the organization
• Effective Time Management and Organizational Skills
• Experience with Workload Management practices
• Background in Training and Development with strong interpersonal skills

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required.  The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a résumés or cover letter. Résumés and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.

The SOQ will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you may be invited to an interview.

The SOQ should be typed and not more than two pages in length, not less than 12-point font, single-spaced, with margins not less than one inch, including your first and last name at the top of the page.

SOQ must be numbered and completed in the exact order the following questions are presented:

1. Describe a time when you provided leadership in a high-volume work environment.  How did you ensure alignment with the organization's mission, vision, and values?
2. Explain how you approach staff development and training to improve performance and maintain effective working relationships.
3. Describe your experience, background and qualifications that would make you successful in this position and provide specific examples of prior leadership role(s) including your responsibilities.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is Required.
  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Job Tags

Permanent employment, Full time, Work at office, Remote work,

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