Job Description

Ahoy, Matey!

We are looking for an organized, multitasking, high-energy ABA Medical Office Manager to join our team full-time. You must have a passion for helping kids learn and have fun!

As the Office Manager, you will be responsible for keeping everything running smoothly in the center. You are a core team member, utilizing your multitasking, organization, and communication skills daily. It will be critical for you to understand a sense of urgency and prioritize tasks quickly.

The office is quite busy; at any given time, you may be checking in anxious parents and their children, tending to phones and faxes, collecting necessary intake forms, and ensuring everything is done with a smile and accuracy. Your role is essential in creating a welcoming, calm, and professional environment for families and staff alike.

In addition to administrative duties, you will support day-to-day staff operations, including:

• Helping coordinate staff schedules and shift coverage.
• Monitoring staff attendance and time-off requests.
• Serving as a point of contact for employee questions or concerns.
• Supporting leadership in enforcing center policies and upholding standards.
• Assisting in onboarding new staff and maintaining HR documentation
  We’re seeking someone who is proactive, solution-focused, and enjoys being the go-to person who keeps everyone organized and supported.

JOB DESCRIPTION:

• Work at the front desk Monday - Friday 7:45 am-4:30 pm.
• Receptionist duties (answer phones, send/receive faxes, respond to emails, client check-in/out).
• Client Intake Procedures (give tours, review admissions forms, schedule assessments).
• Insurance Correspondence (benefit verification, preauth requests).
• Purchasing duties (Stock office supplies).
• Scheduling (Create client/staff daily schedules, track cancellations).
• Cleaning Duties (keep lobby and conference room clean and orderly).
• Plan Monthly Client Field Trips (accept permissions slips, arrange transportation).
• Staff Onboarding (prepare locker/uniforms, review employee handbook with them).
• Event Planning for clients (make arrangements for Monthly Community Workshops, Quarterly Autism Community Social Events).
• Event planning for staff (make arrangements for Quarterly staff in-service training and team building activities).

QUALIFICATIONS:

• BLS / CPR certification.
• No criminal background.
• Excellent oral and written communication skills.
• Ideally, bilingual (Required).
• Customer service experience.
• RBT (Preferred).

EXPECTATIONS:

• Provide high-quality, compassionate customer service to our clients and families at all times.
• Maintain client confidentiality and ensure compliance with all HIPAA regulations.
• Uphold and model SOS’s standards for professionalism, teamwork, and client-centered care.
• Demonstrate strong leadership and serve as a positive role model for all staff members.
• Maintain the clinic’s reputation for being organized, efficient, and child-friendly.
• Actively support and maintain a clean, safe, and welcoming environment for staff and clients.
• Respond promptly and professionally to inquiries from caregivers, staff, and external partners.
• Monitor staff attendance and punctuality; report trends and concerns to leadership.
• Support day-to-day operations, including scheduling, documentation oversight, and task delegation.
• Participate in and lead internal meetings as needed, helping to ensure alignment across departments.
• Address minor conflicts or issues promptly and escalate concerns to HR when necessary.
• Ensure timely communication between clinical and administrative teams.
• Follow up on outstanding tasks, referrals, and authorizations to keep operations running smoothly.
• Be proactive in identifying areas for improvement and suggesting solutions.

BENEFITS:

• 10 days of paid vacation.
• 10 days of paid holidays.
• 401K.
• Free Telehealth.
• Company-paid certification opportunities.

About Success On The Spectrum

Success On The Spectrum provides ABA Therapy for children and Caregiver Training for parents.Our goal is to help children develop self-control, independence, and a positive self-concept.Our long term objective is to teach functional skills that help our clients become fulfilled adults in mainstream society.

About Success On The Spectrum:

Success On The Spectrum provides ABA Therapy for children and Caregiver Training for parents.Our goal is to help children develop self-control, independence, and a positive self-concept.Our long term objective is to teach functional skills that help our clients become fulfilled adults in mainstream society.

Job Tags

Full time, Work at office, Shift work, Monday to Friday,

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