Job Description
**Category :** **Customer Service/Support**
**About TP**
**Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**Teleperformance and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!**
**At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.**
**Your Responsibilities**
**Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**
+ **Handle and carefully respond to all customer inquiries**
+ **Provide excellent customer service through active listening**
+ **Work with confidential customer information and treat it sensitively**
+ **Aim to resolve issues on the first call by being proactive**
+ **Appropriately communicate with customers**
+ **Calmly attempt to resolve and de-escalate any issues**
+ **Escalate interactions when necessary and appropriate**
+ **Track all call related information for auditing and reporting purposes**
+ **Provide feedback on call issues**
+ **Upsell if required**
**We're looking for fearless people - people who are inspired to deliver only the best in all that we do.**
+ **Ability to work remotely in a virtual team environment**
+ **6 months Customer service experience preferred**
+ **Over 18 years of age**
+ **Ability to type 25 wpm**
+ **High School Graduate or GED**
+ **Comfort with desktop computer system**
+ **Proven oral & written communication skills**
+ **Logical problem-solving skills**
+ **Ability to navigate Windows operating systems**
+ **Organization and work prioritization skills**
**Work from Home Requirements:**
+ **Internet Requirements:**
+ **Minimum subscribed download rate equal or exceeds 15.0 Mbps**
+ **Minimum subscribed upload rate equal or exceeds 5.0 Mbps**
+ **ISP must have no packet loss and ping under 50ms**
+ **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN**
+ **Proof of internet speed required**
+ **Clean and quiet workspace**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**Teleperformance is an Equal Opportunity Employe** **r**
Job Tags
Local area, Work from home,
Similar Jobs
NANA Regional Corporation
Pegasus Aviation Services is looking for a Ramp Agent/ Deicing Specialist to work in Anchorage, Alaska. To join our team of outstanding professionals, apply today!**Responsibilities**+ Deicing Specialists at Pegasus Aviation Services are responsible for operation of...
Flock Safety
...crime in the United States by 25% in the next three years. The Opportunity We are seeking a dynamic and results-driven Regional Operations Manager to oversee the success and health of operations within a designated region. This role is essential in ensuring our...
Walt Disney World Resort
...will install, operate, and maintain the lighting, audio, props, video, pyrotechnics, automation, and rigging for dozens of live shows... ..., installing, and troubleshooting advanced technology for new productions or events Technology savvy with solid understanding of electrical...
SiiRA
About the jobAre you looking to be a part of a growing global organization? We are currently looking for a Social Media Manager to join our team!Who we are:SiiRA is a global platform that connects top-notch digital professionals with US-based companies in digital...
Motion Recruitment Partners
SEO ManagerSan Francisco, CA**Hybrid**Contract$53.33/hr - $66.67/hrExciting SEO Manager opportunity with an established firm.Contract Duration: 3+ MonthsHybrid roles in San Francisco, CARoleWe are seeking a driven, dynamic SEO expert to join our marketing team...