Job Description

Peak Support an outsourcing firm serving some of todays most innovative companies is seeking Remote Customer Support Representative - Seasonal to join our team in the U.S.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015 we are a 4x Inc. 5000 company and a Certified Great Place to Work with 2000 team members in the Philippines Colombia Eastern Europe and the U.S.

Why Peak Support

If you want to work for high-growth companies Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We dont do this with ping pong tables or video games. We do it by creating a positive encouraging and performance-driven culture that enables our team members to build rewarding long-term careers.

Peak Support is actively working to create a diverse equitable and inclusive company. Applicants will be considered without regard to race color religion gender gender identity or expression disability sexual orientation national origin age or veteran status.

Work from Home PLUS

Peak Support offers all the convenience of working from home with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has built a culture and a set of processes that support the success of our remote team members. When we can we get together in person. We believe that building offline relationships is critical to successful online work.

About The Role

We are looking for a Tax Customer Support Representative T1 - Seasonal to provide a broad spectrum of support to our customers. You are the first line of defense helping US taxpayers navigate through one of the most challenging times of the year. You will be responsible for providing world-class product support to our customer base without providing tax advice. We help our customers navigate our app and provide resources to answer any questions via live chat and email.

This is a Seasonal position looking to be filled from December 2025 - April 2026 . This person MUST be able to work weekends and possible evening shifts.

What youll do:

• Answer customers concerns in a quick and accurate manner via email and live chat providing product support without tax advice.
• Participate in meetings and provide feedback.
• Expectation to cover evenings and weekends on a schedule within the tax season (December to April).

Were looking for candidates with:

• 2 years of experience in a customer-facing role including proficiency with live chat and ticketing platforms.
• A strong ability to work within customer service metrics such as CSAT (Customer Satisfaction) and First-Time Response SLAs (Service Level Agreements).
• Exceptional written communication skills with the ability to guide customers through complex issues clearly and effectivelywithout providing tax advice.
• A proactive approach to sharing insights and suggestions on improving processes and enhancing customer experience.
• Prior tax experienceideally having worked at a tax firm or possessing a strong understanding of federal and state tax regulations.
• Comfortable working with Personally Identifiable Information (PII) and Tax Return Information (TRI) maintaining the highest standards of confidentiality.
• Strong emotional intelligence including the ability to self-regulate demonstrate empathy and be self-aware in customer interactions.
• Strategic judgment when making decisions balancing immediate customer needs with long-term goals and organizational priorities.
• Outstanding verbal communication skills including active listening and the ability to communicate information clearly and effectively.
• An authentic curiosity for who we are as a company and the future we are creating for the U.S. taxpayer.

Salary Description

$17 / Hour

Required Experience:

Unclear Seniority

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