Job Description

Work Schedule: 3 Days Onsite / 2 Days Remote per week
Location: Plano, TX 75024
Employment Type: W2 only (Visa Open)

Main Technical Skills:

• Genesys IVR , Genesys Cloud , Genesys Engage

• NICE , PureCloud , PureEngage , PureConnect

• Java , Python , JavaScript

• Genesys Cloud APIs & SDKs , System Integrations , API Development

Job Summary:

We are seeking a Senior Genesys Developer with over 10 years of hands-on development and implementation experience in Genesys contact center technologies, both On-Premise and Cloud-based . The ideal candidate will bring deep technical expertise in Genesys platforms, integration with third-party systems, and cloud environments, particularly in high-availability contact center deployments.

Key Responsibilities:

• Configure and troubleshoot Genesys software and hardware components.

• Develop and implement Genesys IVR scripts, routing strategies, and reporting tools.

• Integrate Genesys systems with external applications (including CRM like Siebel ).

• Perform upgrades on Genesys and NICE platforms.

• Utilize Genesys Cloud APIs, SDKs , and tools for building custom integrations and extensions.

• Coordinate with cross-functional tech teams including Avaya , network , and product vendors .

• Write technical documentation including design documents.

• Ensure adherence to security features and protocols in Genesys Cloud.

• Work within Agile methodologies and contribute to sprint planning and reviews.

Required Qualifications:

• 10+ years in Genesys contact center development

• Strong background in Genesys Cloud and Genesys Engage

• Genesys product expertise: PureCloud , PureEngage , PureConnect

• Knowledge of NICE call recording platforms and Genesys IR

• Strong understanding of Contact Center network topology

• Proficiency in Java, Python, JavaScript

• Familiarity with Agile tools such as Jenkins

• Experience with containerization (Docker, Kubernetes) and cloud platforms (AWS, Azure) is highly desired

Primary Skill:

• Genesys IVR

Secondary Skill:

• Cloud Computing

Tertiary Skill:

• Agile Tools (e.g., Jenkins)

TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Third-party recruiters, please do not reach out for this role.

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