Job Description
Position Title: Transaction Processor Associate II/Customer Service
Job Duration: Contract with Possible Conversion
Job Location: East Hartford, CT - Onsite Hours: Monday through Friday: 8:30-5:00pm Position Objective: - Reporting to a Transaction Processing Supervisor, the Transaction Processing Associate is responsible to work on various Transaction Processing projects.
- These projects involve researching, analyzing and updating consumer information utilizing different systems.
- You will also be supporting our customer service team when needed, as a first point of contact assisting in providing program, account information and/or password reset assistance.
- Qualified candidates will bring a positive approach to meeting the high demands of a busy work environment.
Primary Duties and Responsibilities: - Consistently display a professional attitude towards Conduent employees, Consumers, Access Health, DSS and activities.
- Process case maintenance transactions and perform all tasks accurately within the procedural guidelines and without errors.
- Evaluate and determine eligibility of medical expenses for medical program.
- Communicate with the client through verbal or written communication.
- Screen Consumers by data entering information into Eligibility Determination System.
- Meet or exceed the Daily Productivity standards for each task performed.
- Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
- Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
- Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
- Ensure timely completion of tasks, to meet contract guidelines.
- Report to work on time and ready to perform daily responsibilities at the start of your shift.
- Be relied on to accomplish the best possible results and consistently exhibit a Positive Attitude towards all tasks.
- Adhere to Project Site Attendance Policy.
- Support the customer service team when needed with incoming calls. Acting as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
- Accurately documenting all interactions with consumers.
- Adhere to Conduent policies including but not limited to Workplace Guidelines.
Experience/ Education: College Degree and Eligibility Determination/Transaction Processing experience preferred.
Required Skills/ Abilities: - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to Type at least 40 WPM.
- Ability to organize work, set priorities, remain flexible and adapt to change with a positive approach.
- Proficiency (or ability to be trained) with company standard software and PC systems.
- Ability to problem solve through analysis and ongoing feedback.
- Ability to achieve results through knowledge, commitment and attention to detail and to meet established deadlines.
- Ability to work at a sustained pace to meet production rates while producing quality work.
- Must be detail oriented and possess the ability to detect, document and correct quality issues.
- Ability to work with limited direction after initial training.
- Ability to navigate multiple applications and research solutions with ease.
- Love helping people guiding them to the best solution for their issues.
- Provide calm conflict resolution and problem solving for frustrated customers.
- Can work in a structured work environment for the duration of your allotted, full time schedule working on various tasks throughout the day.
Work Environment: - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is generally performed in an office setting.
- Overtime, days, evenings and some weekend hours.
- Extremely fast pace.
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Job Tags
Full time, Contract work, Work at office, Monday to Friday, Flexible hours, Shift work, Weekend work, Afternoon shift,