We’re hiring proactive, detail-driven individuals to join our remote team as Customer Service Support Agents . In this dynamic role, you’ll provide high-quality customer support and assist with marketing-related tasks for multiple clients across different industries.
This position is ideal for organized self-starters who can manage multiple priorities, communicate clearly, and thrive in a remote, fast-paced environment.
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Answer inbound calls promptly and professionally
Deliver accurate information and friendly assistance to customers
Troubleshoot and resolve customer issues in a timely manner
Escalate complex problems to the appropriate team or supervisor
Follow company procedures and client-specific protocols
Maintain detailed documentation of all customer interactions
...and turn in field reports that capture all time and work completed on site Provide diagnostic analysis, repair, or preventative maintenance to customers Complete on-site system audits and evaluations Practice and adhere to all safety and training...
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