How we LEAD:
We’re looking for a Z endesk Operations & Strategy Analyst to join our internal UMG Zendesk team and support one of our key eCommerce partners. This role blends technical expertise with strategic insight, ensuring Zendesk aligns with business goals, elevates customer experiences, and empowers our teams.
This role follows a hybrid work model , balancing remote flexibility with in-person collaboration. Team members are expected to be on-site at our Philadelphia office for at least 3 days per week .
How you'll CREATE:
Bring your VIBE:
Skills & Abilities:
Experience:
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