Job Description

Position Summary:

The East Texas Oil Museum, located on the campus of Kilgore College, is dedicated to preserving and sharing the rich history of the East Texas oil boom. The Customer Service Representative plays an essential role in ensuring a positive and engaging experience for all visitors. This position supports the daily operations of the museum, provides excellent customer service, assists with tours and events, and helps maintain a welcoming environment for guests of all ages.

Position Responsibilities:

• Provide outstanding customer service to all visitors, ensuring a friendly, informative, and enjoyable museum experience.
• Operate the admissions area, including handling cash transactions, processing ticket sales, and open/close register.
• Assist with guided and group tours, educational programs, and school visits.
• Support museum events, such as fundraisers, public programs, and community outreach activities.
• Help maintain exhibits, monitor visitor areas, and ensure displays remain presentable and informative.
• Respond to visitor inquiries in person, by phone, and through email.
• Perform light cleaning and organizational tasks to maintain a professional and inviting environment.
• Be available for a flexible work schedule, including some evenings or weekends for special events.

• High school diploma or equivalent required; some college coursework preferred.
• Two or more years of experience in customer service, hospitality, education, or a related field.
• Strong communication and interpersonal skills with the ability to engage people of all ages and backgrounds.
• Reliable, punctual, and professional in appearance and demeanor.
• Basic computer literacy and experience with cash handling or point-of-sale systems.
• Ability to multitask, stay organized, and work independently or as part of a small team.
• Willingness to learn and share information about the museum’s history and exhibits.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.

• 0 Full-Time Direct Reports        0 Part-Time Direct Reports

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort is required; however, the employee must occasionally lift and/or move up to 25 pounds.
• No or very limited exposure to physical risk.
• Ability to stand for extended periods of time.

Safety:
Provide resources for the safe operation of units. Create and support workplace safety.

• ​​​T he rate of pay is up to $12-$13 per hour depending on experience for up to 19 hours per week
• Worker’s Compensation 
• Limited Part-Time Retirement Plan 

Kilgore College does not participate in the federal Social Security program. 

All full-time positions are located in Kilgore, TX. No fully work from home positions are available at this time. All employees must be available to physically present to work on the Kilgore, TX or Longview, TX Campus. Some Part-Time and Adjunct positions may be offsite but the candidate MUST live in the State of Texas.

Kilgore College is a two-year, comprehensive public community college with a campus in Kilgore and an extension center in Longview, Texas. With approximately 7,000 students, Kilgore College is a student-centered institution characterized by excellence in teaching and quality learning opportunities. Kilgore College is focused on continually improving their students’ holistic experience leading them to success in life while improving access to higher education and partnering with those who advance the vision of a stronger community culturally, socially and economically.

Vision Statement: We commit to be the higher education institution of choice in Northeast Texas.

Positions will remain open until filled. Some Adjunct and Part-Time teaching positions may remain open perpetually as the need for part time instructors fluctuates with student enrollment. Teaching positions will be required to submit official transcripts upon an offer of employment. An offer of employment will be contingent upon passing a background check. Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity within three (3) days of being hired. Failure to submit proof within the required time shall result in immediate employment termination. All position appointments are subject to approval by the college's Board of Trustees.

This description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. Kilgore College reserves the right to add, change, amend, or delete portions of this job description at any time, with or with notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by Kilgore College at its discretion to enable individuals with disabilities to perform the essential functions.

Kilgore College is an equal opportunity institution and does not discriminate on the basis of sex, race, color, religion, age, national origin, disability in violation of Section 504 of the Rehabilitation Act or 34 C.F.R. Part 104, veteran’s status or genetic information in its educational programs, employment policies or activities.

All positions are considered security-sensitive and subject to a background check pre-employment.

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